Celonis

Celonis is a process mining platform. It reads event data from systems such as ERP, CRM and ticketing tools and rebuilds how processes like order-to-cash or purchase-to-pay actually run, including the loops, rework and delays that rarely show up in official process maps. Teams use it to decide where automation or a process change will save the most time.

Beyond analysis, Celonis can trigger actions when it spots a problem, such as alerting a team about an invoice likely to be paid late. Setting it up means connecting to core systems and agreeing on how events are defined, which usually involves IT and data teams. Event logs can include personal data, so bring in whoever owns data protection at the start.